Refund policy
At HomeForPaws, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Return Eligibility
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.
To be eligible:
- Items must be unused, unwashed, and in original condition
- Products must be returned in original packaging
- Proof of purchase (order confirmation or receipt) is required
Free Returns & Refunds
We proudly offer free returns and full refunds within 30 days, with no additional return fees.
Non-Returnable Items
The following items are not eligible for return:
- Items damaged due to misuse or improper care
- Products returned without prior approval
How to Start a Return
To initiate a return, please contact us at support@homeforpaws.site with:
- Your order number
- Reason for return
- Photos (if item is damaged or defective)
Our support team will provide instructions within 24–48 hours.
Refund Process
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Processing time: 5–10 business days depending on your bank or provider
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will resolve the issue promptly at no cost to you.